Soulful Camper | Privacy Policy

Last update: 20 Aug 2025

At Soulful Camper, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (soulfulcamper.com) or make a purchase from us.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

  • Name and contact details (such as email address, phone number, delivery address)

  • Payment information (processed securely via Square, we do not store your card details)

  • Order history and preferences

  • Email addresses submitted for newsletters or marketing (via MailerLite)

  • Basic analytics information (such as pages visited and time spent on site, collected via cookies and Google Analytics)

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Communicate with you about your order, updates, or support requests

  • Send newsletters or marketing emails (if you’ve opted in)

  • Improve our website and customer experience

  • Comply with legal or regulatory obligations

3. Sharing Your Information

We respect your privacy. We will never sell or rent your personal information.
We may share data only with:

  • Trusted third-party providers who help us run our business (e.g. Square for payments, Australia Post for shipping, MailerLite for newsletters)

  • Legal authorities, if required by law

4. Cookies & Analytics

Our website uses cookies and Google Analytics to understand how visitors use the site. Cookies are small files stored on your device that help improve your browsing experience. You can disable cookies in your browser settings if you prefer.

5. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. While no system is 100% secure, we use secure third-party platforms (such as Zoho, Square, MailerLite) to handle sensitive data.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to your details

  • Unsubscribe from marketing emails at any time (link provided in every email)

7. Contact Us

For any questions or concerns about this Privacy Policy, please contact us:
📧 hello@soulfulcamper.com